Privacy Policy
How we collect, use and protect your information.
VSR Universal Express respects your privacy. This policy explains what information we collect, how we use it, and your choices.
Information we collect
- Contact details you provide – name, phone number, WhatsApp number, email and address.
- Shipment details – recipient information, contents description, declared value and destination.
- KYC/identity documents required by law for international shipments.
- Website usage data – basic analytics such as pages visited, if analytics tools are enabled.
How we use your information
- To provide quotes, book and arrange carriage of your shipments.
- To complete customs documentation and meet legal/regulatory requirements.
- To contact you about your booking, including updates via call or WhatsApp.
- To improve our services and respond to enquiries.
Sharing your information
We share information only as necessary to provide the service — for example with carriers (DHL, FedEx, Aramex, UPS and freight partners), customs and regulatory authorities, and payment providers. We do not sell your personal information. We may disclose information where required by law.
Data retention & security
We retain shipment and KYC records for as long as required by law and for legitimate business purposes, and we take reasonable measures to protect your information from unauthorised access.
Cookies
This website may use minimal cookies or local storage for functionality and basic analytics. You can control cookies through your browser settings.
Your choices
You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements) by contacting us at support@vsruniversalexpress.in or +91 99102 49155.
Contact
For any privacy questions, email support@vsruniversalexpress.in or call +91 99102 49155.